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Privacy Policy

This privacy policy explains how wildjoker, operating via wildjokerz.com, manages your personal information as a player or website visitor within Australia. It outlines our data processing practices, your rights, and our legal obligations. The policy applies to all users and is effective from 1 January 2025.

Who We Are

OBSERVE: No explicit current company legal name, address, or DPO contact are provided in the data. EXPAND: As the operator is "wildjoker" (parent: Endorphins media agency) and the online service operates at wildjokerz.com for AU players, wildjokerz.com acts as the direct data controller. REFLECT: Disclosure of all available identification and contact methods is required under AU law, with placeholders where regulatory information is unknown, and clear guidance for user contact mechanisms.

  • Operator: wildjoker (operated by Endorphins media agency)
  • Website: wildjokerz.com
  • Effective Market: Australia
  • Founded: circa 2018
  • Contact for Data Protection: No dedicated DPO or email is listed; if you have privacy concerns or requests, please use the contact form on the official website or direct your inquiries to our data protection administrator (authorised representative: Olivia Taylor).
  • Mailing or Legal Address: Not publicly disclosed. All privacy and data protection correspondence should be initiated through our official online channels.

What Personal Data We Collect

OBSERVE: AU Privacy Act requires full transparency about data type collection. EXPAND: Data includes both user-submitted and automatically gathered information; both identifiable and behavioral data require clear disclosure. REFLECT: Accurately categorise all types of collected data in compliance with Australian law and industry best practice.

  • Personal Identification Data: Full name, date of birth, residential address, email address, phone number, account credentials, and copies of identity verification documents gathered during account registration, KYC (Know Your Customer), and compliance checks.
  • Technical & Device Data: Internet Protocol (IP) address, device type, operating system, browser type, geolocation (where required for compliance), and server access logs collected automatically when accessing wildjokerz.com.
  • Payment & Financial Data: Credit/debit card details, bank account information, electronic wallet identifiers, transaction history, deposit and withdrawal records-collected for processing payments and regulatory compliance.
  • Behavioral Data: Betting and gaming history, wagering activity, bonus and promotion participation, gameplay analytics, account interaction logs, and session tracking.
  • Cookies & Similar Technologies: Session cookies, persistent cookies, third-party cookies, analytic tools, advertising pixels, and tracking scripts are deployed to enhance functionality, analytics, and marketing.

Legal Basis for Processing

OBSERVE: AU law (Privacy Act 1988 and AML/CTF Act) demands explicit legal grounds for all processing. EXPAND: Consider contract performance, regulatory mandate, legitimate interests (including anti-fraud), and user consent as processing justifications. REFLECT: Map every processing activity to its lawful foundation, satisfying all applicable AU requirements.

  • User Consent: We rely on your explicit consent for marketing communications, promotional offers, and, where required, for the use of cookies and analytics tools. Your consent can be withdrawn at any time through your account or contacting us.
  • Contract Fulfillment: Processing personal data is necessary to establish and manage your account, verify your identity, process deposits and withdrawals, and deliver our online casino services as agreed in our Terms of Use.
  • Legitimate Interests: We process data for the purposes of:
    • Fraud prevention and anti-money laundering
    • Security monitoring and risk management
    • User experience optimization and service improvement
    • Website analytics and business insights
  • Legal Obligations: We are required by law to process and retain certain data for the purposes of complying with Australian anti-money laundering (AML/CTF) obligations, responsible gambling regulations, and other statutory requirements, including responding to law enforcement or regulatory authorities.

Purpose of Processing

OBSERVE: Specific and legitimate purposes for data processing must be transparent as per AU standards. EXPAND: Cover operational, compliance, fraud prevention, service enhancement, and marketing purposes. REFLECT: Communicate all main purposes clearly, detailing uses of each data type.

  • Operating Casino Services: To manage your registration, account access, processing of deposits, withdrawals, and game participation.
  • Compliance with Legal Obligations: For verification (KYC), anti-money laundering, and responsible gambling requirements mandated by Australian law.
  • Service Improvement & Analytics: To monitor website performance, enhance usability, perform data analytics, and develop new gaming features.
  • Fraud Prevention & Security: To detect suspicious activities, protect against fraud, manage risk, and maintain the security of user data and systems.
  • Marketing & Communication: To provide promotional offers, newsletters, and updates-always subject to your consent for direct marketing communications.

Disclosure & Sharing

OBSERVE: AU law prohibits unlawful disclosure of player information; all third-party recipients and legal scenarios must be specified. EXPAND: Identify all typical categories of recipients, including regulators and partners, and highlight sharing conditions and safeguards. REFLECT: Disclose all situations when data may be transmitted, with tailored protective clauses.

  • Payment Service Providers: We share necessary payment and identity data with trusted third-party banks, payment processors, and financial gateways to complete deposit and withdrawal transactions in compliance with AU law.
  • Technical & Analytical Service Providers: IT support firms, analytics vendors, and hosting services may access certain technical and behavioral data to ensure proper site operation and data analytics. Access is strictly limited to contractual obligations.
  • Regulatory Authorities: We may be legally required to disclose personal and gameplay data to AU regulators, law enforcement agencies, or courts in compliance with statutory requests or legal investigations.
  • Affiliates & Marketing Partners: With your explicit consent, data may be shared with affiliates or advertising networks for the delivery of targeted promotions or offers.
  • Corporate Reorganization: In connection with mergers, sales, restructurings, or transfers of assets, your data may be disclosed as part of legal due diligence, always subject to confidentiality protections.

Protective Clause: We do not sell your personal information to third parties. All third-party service providers are subject to strict confidentiality and data protection obligations under Australian law.

International Transfers

OBSERVE: Data may be processed or stored internationally when using global hosting, analytics, or payment providers. EXPAND: Ensure compliance with cross-border transfer rules and safeguards. REFLECT: Specify mechanisms used to protect data transferred outside Australia.

  • Scope of Transfers: Your personal data may be stored or processed outside Australia, including in the EU, US, or other jurisdictions where our service providers operate.
  • Protection Measures: We implement safeguards such as Standard Contractual Clauses (SCCs), contractual data processing agreements, and supplier auditing to ensure compliance with Australian data protection standards.
  • User Protections: In all cases, we require foreign service providers to uphold confidentiality and provide an equivalent level of protection for your personal data.

Regional Compliance Note: Transfer of personal data outside Australia complies with Part VIA of the Privacy Act 1988, ensuring data is protected by law or binding contract.

Data Retention

OBSERVE: Data must not be retained longer than necessary under the Privacy Act and AU gambling regulations. EXPAND: Set specific retention periods and criteria for destruction. REFLECT: Inform users clearly of how long data is kept and under what circumstances it is deleted or anonymised.

  • Personal and Account Data: Retained for the duration of your account activity. After account closure, such data is retained for a period up to five (5) years or as required by law, for anti-money laundering and legal dispute resolution purposes.
  • Payment and Transaction Records: Held for up to seven (7) years to comply with financial regulations and auditing requirements.
  • Marketing Data: Retained until consent is withdrawn or the processing purpose expires, whichever occurs sooner, with periodic reviews not exceeding 24 months.
  • Cookies and Analytics: Data linked to cookies and session trackers is retained according to cookie duration, usually up to two (2) years unless otherwise required for security or legal purposes.
  • Deletion Criteria: Data will be deleted or irreversibly anonymised when:
    • The statutory retention period has expired;
    • You request erasure under your legal rights, unless exceptions apply;
    • The purpose for processing no longer exists.

Your Rights

OBSERVE: The Australian Privacy Principles (APPs) give clear user entitlements, and these must be articulated. EXPAND: Present a full list of rights, with clear explanations of each. REFLECT: Provide actionable guidance for users to exercise their rights.

  1. Access: You have the right to obtain a copy of your personal data and information about how it is processed at wildjokerz.com.
  2. Correction: You may request correction of inaccurate or incomplete personal data promptly via the account area or by contacting data protection support.
  3. Deletion: Subject to legal and regulatory obligations, you may request the erasure of your personal data when processing is no longer required for the intended purposes.
  4. Restriction: You may ask us to restrict the processing of your data in certain circumstances, such as when the accuracy of the data is contested or processing is unlawful.
  5. Objection: You have the right to object to direct marketing at any time and, in some cases, to object to processing based on legitimate interests.
  6. Data Portability: Where technically feasible, you may receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another provider.
  7. Withdrawal of Consent: You may withdraw any consent given for marketing communications or specific data uses at any time by updating your preferences or contacting our support team.

Regional Compliance Note: These rights are afforded in accordance with the Australian Privacy Principles (APPs), with additional procedural details available upon request via our website contact channels.

Cookies & Tracking Technologies

OBSERVE: Cookies and their functions must be declared in detail under AU standards. EXPAND: Distinguish by type and purpose, and outline user management options. REFLECT: Provide actionable information about controls and consent.

  • Session Cookies: Temporary cookies enabling core site features during each visit, deleted when the session ends.
  • Persistent Cookies: Remain on your device for up to two (2) years to remember preferences, login details, and gaming activity.
  • Third-Party Cookies: Set by analytics and advertising providers to monitor user engagement or deliver personalized promotions-applied only with your informed consent.
  • Purpose:
    • Functional: Essential for operating the website and providing seamless user experience.
    • Analytics: Help us improve site performance and understand user behavior.
    • Advertising: Deliver relevant marketing and promotional messages if you have opted in.
  • Managing Cookies: You may accept or decline non-essential cookies through your browser settings or our website's cookie management panel, accessible via the homepage footer. Blocking certain cookies may affect core site functionality.

Data Security

OBSERVE: Technical and organizational security measures must be robust and transparent, with staff training and audit mechanisms mandated by regulation. EXPAND: Describe protective controls in practical and legal terms. REFLECT: Ensure the policy assures users of adequate and compliant protection.

  • Encryption & SSL: Data in transit between you and wildjokerz.com is encrypted using SSL (Secure Socket Layer) protocols. Sensitive data is encrypted at rest and during processing.
  • Access Restrictions: Personal data access is strictly limited to authorized staff and service providers who require it for lawful processing. Account access is regulated by strong password policies and session controls.
  • Regular Audits & Monitoring: Security systems and processes are subject to regular audits, vulnerability testing, and continuous monitoring to detect, prevent, and respond to potential threats.
  • Staff Training: All employees with access to personal data receive training on data privacy, information security, and regulatory compliance. Confidentiality agreements are mandatory.
  • Incident Management: In the event of a data breach, affected users will be notified in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act.

Complaints & Contacts

OBSERVE: Users must be provided with transparent means to make data protection inquiries or lodge complaints, with a defined complaint handling process. EXPAND: Provide all known contact avenues and explain escalation. REFLECT: Clearly outline steps, ensuring accessibility and regulatory conformity.

  • Contacting Us: For any data protection questions or concerns, please use the contact form available on wildjokerz.com. All inquiries should be addressed to our data protection administrator, Olivia Taylor.
  • Complaint Procedure: Upon receiving your complaint, we will acknowledge receipt within a reasonable time and investigate the issue in accordance with our internal procedures.
  • Escalation: If you are unsatisfied with our response, you have the right to escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/.

Updates

OBSERVE: Policy changes and notification requirements are prescribed by AU regulations. EXPAND: Set reasonable updating and notification procedures. REFLECT: Clearly state how and when users are informed.

  • Updates: This privacy policy may be revised from time to time to reflect changes in legal requirements, business operations, or data processing practices. The latest version will always be accessible via the footer link on wildjokerz.com.
  • Notification: Material amendments will be communicated through direct notifications on the website and/or via email where appropriate, at least 14 days prior to effect.
  • Last Revised: 1 January 2025