Terms & Conditions

These Terms govern your relationship with the operator of wildjoker (accessible exclusively via wildjokerz.com). By accessing and using this site, you acknowledge and accept all terms as set out below. Effective Date: 1 January 2025.

Definitions

Operator: The entity responsible for providing access to and operation of wildjoker via wildjokerz.com. For the purposes of these Terms, the Operator is assumed to be legally authorized to offer online gambling services within Australia.
User: Any individual accessing, registering, or interacting with wildjoker.
Player: Any User who creates an account and participates in gambling or betting activities on wildjoker.
Bet: A monetary wager or risk taken by a Player on a game or event outcome hosted by the Operator.
Bonus: Any promotional credit or offer extended by the Operator, subject to specific qualifying criteria and wagering requirements.
Wager: The act of placing a Bet, including the use of Bonus funds where permitted.
Game: Any casino, table, slots, or live dealer activity offered on wildjoker.
KYC (Know Your Customer): Procedures used to verify a User's identity to comply with AU laws and anti-money laundering regulations.

Account Registration

Eligibility & Requirements

Minimum Age: Users must be at least 18 years of age, and reside in a jurisdiction where online gambling is permitted. The Operator may require documentary proof of age and address at any time.
Registration Process: Users must provide accurate and complete personal details. Account creation requires a working email address, acceptance of these Terms, and successful completion of the KYC process, which includes uploading supporting identification documents (e.g., government-issued ID, proof of address).
Email Verification: Upon registration, Users will receive an email with a verification link. Full account functionality is locked until email verification is complete.

User Obligations

Accuracy of Information: Users are responsible for providing true, complete, and current information. False data or impersonation may result in account suspension or closure.
Password Security: Users must keep login credentials confidential, and are responsible for all activities under their account. Any suspected unauthorized access must be reported immediately to wildjoker support.
Prohibited Registrations: Users may not open more than one account per person or household. Duplicate accounts may be closed and associated winnings forfeited.

Regional Compliance Note: wildjoker enforces AU anti-money laundering (AML) and counter-terrorism financing (CTF) laws, and reserves the right to refuse or terminate any account not meeting regulatory standards.

Betting & Gameplay Rules

Bet Placement & Conduct

Types and Limits: Players may place bets on available games, subject to defined minimum and maximum limits as posted on wildjokerz.com. Betting limits may vary by game and by Player status.
Bet Cancellation & Modification: Once confirmed, bets cannot be cancelled or changed by the Player. In the event of technical malfunction or error, the Operator reserves the right to void affected bets and refund wagers at its discretion.

Conduct in Live Casino & Chat

Prohibited Behaviour: Abusive, offensive, or disruptive conduct is strictly prohibited in any live casino or chat features. This includes (but is not limited to) insults, spamming, sharing unlawful content, or harassment.
Fraud Prevention: Any attempts at game manipulation, match-fixing, or use of unauthorized software (bots, scripts) will result in immediate account suspension and notification to relevant AU authorities.

Regional Compliance Note: All betting and gameplay activity is monitored for fairness and integrity in accordance with AU laws.

Bonus Terms

Bonus Activation & Use

Eligibility: Only Players with verified, eligible accounts can activate bonuses or participate in promotions.
Activation: Bonuses must be opted into by following instructions on wildjokerz.com. Some promotions may require bonus codes or a minimum deposit.
Wagering Requirements: All bonuses are subject to specified wagering requirements, typically a multiple of the bonus amount (e.g., 40x). Unless stated otherwise, requirements must be met within 30 days of bonus activation and no later than December 31, 2025.

Restricted Actions & Game Play

Prohibited Games: Certain games (including some table or jackpot games) may be excluded from bonus wagering; consult bonus-specific terms on wildjokerz.com.
Fair Play Policy: Attempts to circumvent bonus requirements (e.g., minimal-risk betting, bonus stacking) are prohibited and may result in cancellation of bonus and winnings.
Non-Combining: Promotions may not be combined unless explicitly permitted. Participation in overlapping offers may void eligibility for one or more bonuses.

Compliance & Verification: The Operator reserves the right to withhold or retract bonuses where abuse, fraud, or regulatory breach is detected, and is obligated to cooperate with AU authorities for any suspected illegal activity.

Protective Clause: Bonus terms are strictly enforced to ensure compliance with AU consumer protection laws, and updated in line with regulatory requirements through 2025.

Payments & Withdrawals

Deposit Methods & Conditions

Accepted Methods: wildjoker accepts deposits via credit/debit cards, AU-compliant e-wallets, and verified cryptocurrencies, subject to KYC and AML regulations.
Deposit Limits: Minimum and maximum deposit limits are posted on wildjokerz.com and may be adjusted to comply with AU responsible gambling standards.
Fees: The Operator does not typically charge deposit fees; third-party processors may charge separate fees which are disclosed at the point of deposit initiation.

Withdrawal Procedures & Timeframes

Verification: Withdrawals may only be processed to verified payment accounts matching the Player's registration details. Full KYC must be completed before withdrawals are approved.
Processing Times: Withdrawals are processed within 1-5 business days where possible, subject to volume and additional verification; crypto withdrawals may experience different timelines.
Maximum & Minimum Withdrawal: Posted on wildjokerz.com and subject to AU regulations. Any attempted withdrawal in excess of set limits requires operator approval.

Refunds, Voids & Bonus Funds

Refunds: In the case of technical errors or confirmed system issues affecting game outcomes, wildjoker may refund the original wager or bonus at its sole discretion, not exceeding the Player's actual funds used for the affected bet.
Bonus Withdrawals: Bonus funds are non-withdrawable until all wagering requirements are satisfied. Separate terms apply for cashable and non-cashable bonuses.

Protective Clause: All financial transactions are monitored per AU AML/CTF regulations through 2025. The Operator reserves the right to delay or refuse withdrawal requests pending compliance checks or evidence of suspicious activity.

Limitation of Liability

Operator's Obligations: wildjoker is committed to fairness, transparency, and accuracy of all game outcomes, using certified software and random number generation systems. Games and results are regularly audited for compliance with AU regulations.
Exclusions of Liability: The Operator is not liable for unforeseen events such as technical failures, system downtime, or interruptions of service due to internet outages, third-party provider failures, or force majeure events. Loss of access or data not directly attributable to wildjoker's negligence is excluded.
Maximum Compensation: In no case shall the Operator's liability exceed the amount of the bet or wager placed on the affected game or transaction.
User Protections: These limitations do not affect any mandatory rights provided under Australian consumer law.

Intellectual Property Rights

Content Ownership: All content, software, design, graphics, and logos displayed or used on wildjokerz.com are protected by copyright, trademark, and other intellectual property laws.
Prohibition on Copying: Users may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit site content in any manner not expressly permitted by the Operator.
Software Use: Downloading or reverse-engineering of any software or proprietary material is strictly prohibited and may result in legal action.

Protective Clause: wildjoker reserves all rights and will pursue any infringements in accordance with AU intellectual property law through 2025.

Privacy & Data Protection

Data Policy: All personal and financial data is processed in accordance with wildjoker's Privacy Policy, which has been updated to comply fully with the Australian Privacy Act 1988 (Cth) and all subsequent amendments through 2025.
Data Security: Appropriate safeguards and encryption technologies are used to protect your data from unauthorized access or misuse.
User Rights: Users have the right to access, correct, and request deletion of their personal data as outlined in the Privacy Policy. All requests should be directed through the contact information provided on wildjokerz.com.

Reference: For detailed information, refer to the Privacy Policy on wildjokerz.com.

Changes to Terms

Notification: The Operator reserves the right to amend these Terms at any time up to 31 December 2025, to reflect changes in laws or operational requirements. Notice will be provided via email (where available) and/or prominent banner on wildjokerz.com at least 7 days before changes take effect.
User Consent: Continued use of the site following such updates constitutes acceptance of the revised Terms. Users who do not accept the updated Terms may discontinue use of all services and request account closure.

Termination & Suspension

Grounds for Action: The Operator may suspend or permanently close a User's account if the User breaches any provision of these Terms, acts unlawfully, provides false information, or is reasonably suspected to be engaged in fraudulent, money laundering, or prohibited activity.
Procedure: Users will ordinarily be notified via their registered email address prior to termination, except in cases requiring immediate action for legal or security reasons.
Refund of Funds: Any remaining undisputed balances will be returned to the User upon verification and compliance with applicable AU laws, except where retention is legally required (e.g., suspected criminal activity or regulatory investigation).
Appeal & Dispute: Users may contact customer support to appeal suspensions or provide mitigating information in line with the dispute process outlined below.

Protective Clause: Account closures and refunds comply with current AU gambling and financial regulations as amended through 2025.

Governing Law & Jurisdiction

Applicable Law: These Terms and the use of wildjokerz.com are governed by the laws of the Commonwealth of Australia.
Jurisdiction: Any dispute arising under or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Australia, unless mandatory provisions of your local law provide otherwise.
Dispute Resolution: In the event of any disagreement, Users are encouraged to first contact customer support. If not resolved, parties may pursue further escalation through an independent AU arbitration body, or as required by law.

Contact Information

Website: https://wildjokerz.com
Email: Customer support and legal queries should be submitted via the official contact form found on wildjokerz.com. (Email address and phone are not publicly specified at this time, but will be provided as required by law.)
Authorised Representative: Olivia Taylor, on behalf of Endorphins media agency (parent company; founded circa 2018).
Mailing Address: Not specified. Please submit all notices and requests electronically via wildjokerz.com until further notice.

Regional Compliance Note: Contact details will be updated in accordance with AU legal requirements through 2025.